The role
- Welcome customers, provide assistance, advise them and introduce Baby Boss Gelato products.
- Process sales, place orders and take payments in accordance with the store’s procedures.
- Scoop gelato, prepare products and serve customers at the counter.
- Introduce the Gelato Pro, Pro Max and Gelato Stick ranges, 3D fruit gelato and other products sold at the outlet.
- Advise customers on promotions, combos and products suitable for their needs.
- Keep the counter, gelato cabinets, equipment and service area clean.
- Check goods, raw materials and packaging, and report stock levels by shift.
- Store products at the correct temperature and in accordance with company procedures.
- Assist with receiving, arranging and displaying products.
- Carry out handovers of shifts, revenue, cash and assigned assets.
- Look after the customer experience and receive feedback.
- Assist with taking photos and short videos at the store when there are communications campaigns.
- Carry out other tasks as assigned by the Store Manager.
What we are looking for
- Of legal working age as stipulated.
- High school graduate or above.
- No experience required; training will be provided if suitable.
- Preference will be given to candidates with experience working in F&B, cafés, bubble tea shops, ice cream shops, restaurants or retail.
- Presentable appearance, neat and clean demeanour, suitable for a service environment.
- Polite and friendly communication skills, with a customer-focused attitude.
- Ability to work shifts, weekends and public holidays according to the assigned schedule.
Skills needed
- Customer communication and advice. - Sales and product upselling. - Handling situations in store. - Teamwork. - Time management during shifts. - Using POS and basic sales equipment. - Stock counting and shift handover. - Professional service manner.
Other requirements
- Be honest and responsible with money, goods and company property.
- Be conscious of food hygiene and safety.
- Do not independently apply discount programmes outside company policy.
- Do not use company goods for improper purposes.
- Have a willingness to learn and proactively support colleagues.
- Be willing to take part in regular product and professional training.
- Be able to change shifts at the same point of sale when required.
Benefits
InsuranceBonusUniformPay riseAllowances