The role
- Welcome, advise and introduce Gelato Baby Boss products to customers.
- Process sales, place orders and take payments according to the store procedures.
- Scoop gelato, prepare products and serve customers at the counter.
- Introduce the Gelato Pro, Pro Max and Gelato Stick ranges, 3D fruit ice cream and products sold at the point of sale.
- Advise customers on promotions, combos and products suitable for their needs.
- Keep the counter, ice cream display freezer, equipment and service area clean.
- Check goods, raw materials and packaging, and report stock levels by shift.
- Store products at the correct temperature and in accordance with company procedures.
- Assist with receiving, arranging and displaying products.
- Hand over the shift, revenue, cash and assigned assets.
- Take care of the customer experience and receive feedback.
- Assist with taking photos and short videos at the store when there are communications campaigns.
- Carry out other tasks as assigned by the Store Manager.
- Prepare certain beverages according to the Baby Boss menu and recipes.
- Prepare beverage ingredients and materials.
- Check beverage quality before serving.
- Keep the preparation area and equipment clean.
What we are looking for
- Of legal working age as prescribed.
- High school graduate or above.
- No experience required; training will be provided if suitable.
- Preference will be given to candidates with experience working in F&B shops, cafés, bubble tea shops, ice cream shops, restaurants or retail.
- Presentable appearance, neat and clean manner, suitable for a service environment.
- Polite, friendly communication and a customer service mindset.
- Ability to work shifts, weekends and public holidays according to the assigned schedule.
- Experience in beverage preparation is preferred.
Skills needed
- Customer communication and advice. - Sales and product upselling. - Handling situations in-store. - Teamwork. - Time management during shifts. - Using POS and basic sales equipment. - Stock counting and shift handover. - Professional service manner.
Other requirements
- Be honest and responsible with money, goods and company property.
- Maintain awareness of food hygiene and safety.
- Do not independently apply discount programmes outside the company policy.
- Do not use company goods for unauthorised purposes.
- Show a willingness to learn and proactively support teammates.
- Be willing to participate in regular product and professional training.
- Be able to switch shifts at the same sales location when required.
Benefits
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