1. Delivery method and provider
Baby Boss delivers through its delivery partner Lalamove; a driver collects the goods at Baby Boss’s dispatch point and delivers directly to the recipient’s address. The delivery fee is calculated from the partner’s quotation for the delivery address and shown at the payment step before the customer confirms; an order whose product total after discounts is 599,000₫ or more is delivered free of charge. The website accepts orders only within the delivery area the system can confirm for the address (at the issue date: a delivery route of up to about 25 km) and from 08:00 to 17:00 daily (Vietnam time). Baby Boss is responsible for selecting and coordinating the provider within the seller’s obligations.
2. Fees, estimated timing and geographic limits
- The delivery fee is calculated from the delivery partner’s quotation for the delivery address, shown at the payment step before the customer confirms and does not change after the order is placed; an order whose product total after discounts is 599,000₫ or more is delivered free of charge.
- Once payment is confirmed, the system books a driver for immediate delivery within delivery hours. The delivery time is an estimate that depends on driver availability, distance and traffic; once a driver is assigned, the order page shows the status and a tracking link where the partner provides one.
- The website accepts orders only for an address within the delivery area the system confirms and where the cold chain can be maintained. If no driver can be found or a paid order cannot be delivered, Baby Boss contacts the customer to choose another time or option, or a refund.
3. Responsibility for status updates
Baby Boss updates the principal milestones on the order page and through appropriate notices: order received, payment, order confirmed, driver booked, out for delivery, completed or cancelled. The delivery partner updates the journey in its own system. The customer provides an accurate Vietnamese phone number so the driver can make contact and cooperates in receiving the goods; Baby Boss assists reconciliation where statuses differ.
4. Inspection on receipt
- Check the order code and sender, and compare the quantity, product name, volume or pack size, and gifts with the order confirmation.
- Inspect the packaging, seal, leakage, dents or breakage, use-by date and signs of unusual melting before signing or confirming receipt.
- The outer delivery packaging may be opened for inspection, but the product seal need not be opened when there is no sign of an issue.
- If an item is incorrect, missing, damaged or melted, take photos or video, make a note with the delivery person and call the hotline immediately. Where actual conditions permit, the customer may refuse the non-conforming part.
- If the recipient cannot inspect on the spot, a request may still be submitted within the period below with appropriate evidence. Signing for receipt does not remove mandatory rights under law.
5. Transfer of risk and storage after delivery
Risk transfers when the product is delivered to the correct person or address and the recipient has an opportunity to inspect it, unless law or an agreement provides otherwise. Immediately after receipt, the customer must place the product in frozen storage and use it according to the label; a product that has fully melted must not be refrozen.
Effect, changes and dispute resolution
These terms are governed by Vietnamese law. Baby Boss may update them when its functions or the law changes; a new version must be dated, made easy to access and must not remove rights already arising from an earlier transaction. Disputes are first addressed through negotiation and may then be resolved through mediation, arbitration, the courts or another competent authority.